Last updated: 02 July 2025
1. Introduction
These Terms & Conditions ("Terms") govern the use of services and products provided by The Soft Voice ("we," "us," or "our"). By purchasing services or products, or otherwise engaging with The Soft Voice, you ("client," "you," or "your") agree to these Terms in full.
2. Services Offered
The Soft Voice specializes in:
Services are delivered as described in the service proposal, product description, or order confirmation.
3. Project Booking and Payment Terms
Custom projects require a signed agreement and deposit or full payment prior to commencement, as specified in the proposal.
Template purchases require full payment at checkout.
Payment methods accepted will be communicated during purchase or invoicing.
All fees are non-refundable unless otherwise explicitly stated.
Failure to complete payment may result in delayed or cancelled delivery of services or products.
4. Project Timeline and Delivery
Estimated timelines are provided upon project confirmation.
Delivery dates depend on timely receipt of client materials, approvals, and feedback. Delays on the client side may extend timelines.
The Soft Voice commits to professional, timely delivery but is not liable for delays caused by circumstances beyond control, including but not limited to client delays, technical issues, or force majeure.
5. Client Responsibilities
You agree to provide all necessary materials (content, images, logos, text drafts) in a timely manner.
You agree to respond promptly to review requests, feedback, and approval stages.
Delayed responses may result in project delays or additional fees for expedited services.
Accuracy and legality of content provided is the client’s responsibility.
6. Intellectual Property Rights
Until full payment is received, all intellectual property rights for design work, brand assets, websites, and related materials remain with The Soft Voice.
Upon full payment, the client is granted a non-exclusive, transferable license to use the delivered materials for the intended business purposes.
The Soft Voice retains the right to showcase work in portfolios, social media, marketing materials, and case studies unless a confidentiality agreement is in place.
7. Revisions and Changes
Custom design projects include a defined number of revision rounds as outlined in the proposal.
Revisions beyond the agreed scope will be billed hourly or per project terms.
Major scope changes requested after project commencement may require a new proposal and adjusted pricing.
8. Cancellation and Refund Policy
Cancellation of custom projects must be submitted in writing.
Deposits or initial payments are non-refundable.
Work completed up to the cancellation date will be billed proportionally.
Template purchases are final sale with no refunds, unless technical issues prevent access or use.
9. Limitation of Liability
The Soft Voice provides services and products "as is" with professional care, but does not guarantee specific business outcomes such as client acquisition or revenue increase.
We are not liable for any indirect, incidental, special, consequential, or punitive damages related to service or product use.
The client agrees to indemnify and hold harmless The Soft Voice from any claims related to client-provided content, misuse of materials, or third-party infringements.
10. Confidentiality and Privacy
Client information and data are handled according to our Privacy Policy.
Sensitive or confidential information shared during the project will be treated with strict confidentiality.
We do not share personal client data with third parties except as necessary for project delivery (e.g., payment processors).
11. Governing Law and Dispute Resolution
These Terms shall be governed by applicable laws of the jurisdiction relevant to The Soft Voice’s business operations.
Any disputes arising will first be attempted to resolve through informal negotiation. If unresolved, disputes may be subject to mediation or arbitration as appropriate.
12. Amendments to Terms
The Soft Voice reserves the right to modify these Terms at any time.
Continued use of services or products after changes constitutes acceptance of updated Terms.
1. Introduction
These Terms & Conditions ("Terms") govern the use of services and products provided by The Soft Voice ("we," "us," or "our"). By purchasing services or products, or otherwise engaging with The Soft Voice, you ("client," "you," or "your") agree to these Terms in full.
2. Services Offered
The Soft Voice specializes in:
- Custom brand design
- Custom web design
- Brand + web design packages
- Design-led website templates for creative entrepreneurs, photographers, and small businesses
- Additional services including copywriting and SEO integrated into design packages
Services are delivered as described in the service proposal, product description, or order confirmation.
3. Project Booking and Payment Terms
Custom projects require a signed agreement and deposit or full payment prior to commencement, as specified in the proposal.
Template purchases require full payment at checkout.
Payment methods accepted will be communicated during purchase or invoicing.
All fees are non-refundable unless otherwise explicitly stated.
Failure to complete payment may result in delayed or cancelled delivery of services or products.
4. Project Timeline and Delivery
Estimated timelines are provided upon project confirmation.
Delivery dates depend on timely receipt of client materials, approvals, and feedback. Delays on the client side may extend timelines.
The Soft Voice commits to professional, timely delivery but is not liable for delays caused by circumstances beyond control, including but not limited to client delays, technical issues, or force majeure.
5. Client Responsibilities
You agree to provide all necessary materials (content, images, logos, text drafts) in a timely manner.
You agree to respond promptly to review requests, feedback, and approval stages.
Delayed responses may result in project delays or additional fees for expedited services.
Accuracy and legality of content provided is the client’s responsibility.
6. Intellectual Property Rights
Until full payment is received, all intellectual property rights for design work, brand assets, websites, and related materials remain with The Soft Voice.
Upon full payment, the client is granted a non-exclusive, transferable license to use the delivered materials for the intended business purposes.
The Soft Voice retains the right to showcase work in portfolios, social media, marketing materials, and case studies unless a confidentiality agreement is in place.
7. Revisions and Changes
Custom design projects include a defined number of revision rounds as outlined in the proposal.
Revisions beyond the agreed scope will be billed hourly or per project terms.
Major scope changes requested after project commencement may require a new proposal and adjusted pricing.
8. Cancellation and Refund Policy
Cancellation of custom projects must be submitted in writing.
Deposits or initial payments are non-refundable.
Work completed up to the cancellation date will be billed proportionally.
Template purchases are final sale with no refunds, unless technical issues prevent access or use.
9. Limitation of Liability
The Soft Voice provides services and products "as is" with professional care, but does not guarantee specific business outcomes such as client acquisition or revenue increase.
We are not liable for any indirect, incidental, special, consequential, or punitive damages related to service or product use.
The client agrees to indemnify and hold harmless The Soft Voice from any claims related to client-provided content, misuse of materials, or third-party infringements.
10. Confidentiality and Privacy
Client information and data are handled according to our Privacy Policy.
Sensitive or confidential information shared during the project will be treated with strict confidentiality.
We do not share personal client data with third parties except as necessary for project delivery (e.g., payment processors).
11. Governing Law and Dispute Resolution
These Terms shall be governed by applicable laws of the jurisdiction relevant to The Soft Voice’s business operations.
Any disputes arising will first be attempted to resolve through informal negotiation. If unresolved, disputes may be subject to mediation or arbitration as appropriate.
12. Amendments to Terms
The Soft Voice reserves the right to modify these Terms at any time.
Continued use of services or products after changes constitutes acceptance of updated Terms.
Terms and Conditions
© The Soft Voice 2025. Terms and Conditions. Privacy policy