Last updated: 02 July 2025

At The Soft Voice (thesoftvoice.com), your privacy matters deeply to us. We’re committed to treating your data with care, transparency, and respect — wherever in the world you’re visiting from.

1. Who We Are
This website is operated by The Soft Voice — a creative brand and web design studio. If you have any questions about how we collect or use your data, you can always contact us at:
📩 hello@thesoftvoice.com

2. What Information We Collect
When you fill out the inquiry form, we collect:

• Your name
• Your email address
• Your website (optional)
• Your Instagram handle (optional)

We do not collect sensitive information (like payment or identification data) through our website.

3. Why We Collect It
We use this information to:

• Respond to your inquiry
• Communicate about services you’re interested in
• Occasionally follow up if we believe something might be valuable to you

We do not sell or rent your personal information to third parties. Ever.

4. Legal Basis for Processing (GDPR & UK GDPR)
If you're in the EU or UK, we only process your data when:

• You’ve given explicit consent by submitting the form
• It’s necessary for pre-contractual communication (i.e. discussing services)

• We have a legitimate interest (like improving our site or services — always balanced with your privacy rights)

5. Your Rights
Depending on where you live, you have the right to:

• Access the personal data we hold about you
• Correct or update your information

• Request deletion of your data
• Withdraw consent at any time
• Object to certain types of processing
• Lodge a complaint with your local data protection authority

To exercise any of these rights, just email us at hello@thesoftvoice.com. We will respond within 7 days.

6. Cookies
We may use essential cookies for website functionality and basic performance tracking (e.g. via Google Analytics).

These cookies do not collect personally identifiable information.

By using our site, you consent to this use of cookies. You can manage cookies in your browser settings at any time.

7. Google Analytics
If enabled, we use Google Analytics to understand general visitor behavior (e.g. which pages are popular).
Google may collect anonymized IP addresses and browser/device information.

This helps us improve your experience — but you can opt out using a browser plugin or by disabling cookies.

8. Data Storage & Retention
Your data is stored securely in privacy-compliant tools (like our email and form platforms). We retain form submissions for up to 2 years, unless you request deletion earlier. We never share this data with third parties.

9. International Transfers
Because we work with clients globally, your data may be stored or processed outside your country.
We take appropriate steps to ensure that any such transfers comply with international data protection laws.

10. For California Residents (CCPA)
If you’re a California resident, you have additional rights:

• Know what data we collect and how we use it
• Request deletion of your data
• Opt out of data sale (we do not sell data)

To make a request, please contact us at hello@thesoftvoice.com.

11. For Canadian Residents (PIPEDA)
We follow PIPEDA guidelines and ensure transparency in how your data is collected, used, and stored.
You have the right to access your personal information and request corrections.

12. Updates to This Policy
We may update this policy from time to time. Any changes will be posted here with the updated date above. If changes are significant, we’ll do our best to notify you.

Still Have Questions?
We believe privacy policies shouldn’t feel cold or confusing. If anything here feels unclear or you'd like to chat directly, please don’t hesitate to reach out:
📩 hello@thesoftvoice.com